This privacy policy is translated from the original Norwegian text. TactX is a Norwegian online store, and all customer data is processed by the legal entity Rygir AS in Norge. In the event of a dispute, the original Norwegian version of this privacy policy shall be used as the basis for legal assessments of the content and understanding of the agreement.
In connection with the business on TactX.no, personal data and other information about you as a user and customer is collected. We are committed to processing this information in a reassuring and trustworthy manner.
The information collected and stored is used to provide you with relevant information. The information also provides us with statistical knowledge and customer data when you place an order.
The terms, use and rights you have are regulated by this privacy policy. In general, the information about you must be stored in a secure manner and not misused by us. You can request access and have data about you deleted when you request this.
All processing of personal data is carried out in accordance with the applicable data protection rules, including the Personal Data Act and the General Data Protection Regulation (GDPR).
Below is a description of the purpose and background of our processing of personal data, what data is processed, and the rights of those to whom the personal data applies when processing personal data. We do not sell, disclose or transfer personal data to others than what is stated below.
If you have any questions about the processing of your personal data, please contact us at customer service via our contact form or send an email to post@tactx.no.
Responsible for the processing of personal data
According to the Personal Data Act, Rygir AS has the role of data controller. Rygir AS decides why and how personal data should be processed. Our processing as a data controller of personal data is based on the business we run and the purpose of our business, ie. the sale of sports equipment. Data controller:
- Rygir AS
- Address: Muségata 46, 4010 STAVANGER
- E-mail: post@tactx.no
- Organization number: 926 035 096
Purpose of collecting personal data
We collect and use your personal data for different purposes depending on who you are and how we get in touch with you. Information about you as a user and customer is collected in connection with the use and purchase of our online store. The information is used to provide you as a customer with relevant information, and gives us statistical knowledge and customer data when you place an order.
The processing of your information is based on the consent you have given and is processed in accordance with the Personal Data Act, the EU Privacy Regulation, the Bookkeeping Act and any other relevant laws.
If information about you is disclosed to Rygir AS's service providers, the service provider will be the data processor for this information. “Personal data” means all information that can be linked to a natural person. “Processing” means everything that is done with personal data, such as collection, registration, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transfer, dissemination or all other forms of accessibility, compilation or consolidation, restriction, deletion or destruction.
Rygir AS processes the personal information you have provided, such as name, address, e-mail, telephone number and in some cases social security number (in connection with payment solutions or identification where the nature of the purchase requires this).
Rygir AS processes information from your purchases in the online store at tactx.no and at physical outlets. When you shop through the online store or at the point of sale, information about the amount purchased, products, date/time, where the purchase was made, and whether any coupons or gift cards have been used will be stored in our systems. Your response to general campaigns, customized coupons, emails and logged-in online activity may also be stored. The online store stores cookies.
How do we use your information?
Rygir AS and the company's service providers can use the information you have registered in order for them to fulfill their agreements with you. A basic treatment is to generate order confirmations, purchase history, relevant offers and marketing, as well as manage your customer relationship. Rygir AS and the company's service providers use the information to provide you with offers and communication in line with the consents you have given.
You can withdraw your consent at any time, and we will then delete the information that was stored in connection with the relevant consent. Rygir AS analyzes purchase history in order to provide you with tailored and relevant offers, as well as suggestions for frequently purchased products. Detailed purchase history is stored for up to five years according to the requirements of the Bookkeeping Act.
Rygir AS uses purchase history to analyze trends and response to campaigns, and to optimize the range and operation of the company's services. Personally identifiable information is not used in this context.
Disclosure of personal data to others
We do not disclose your personal data to others unless there is a legal basis for doing so. Examples of such a basis will typically be your express consent or a legal basis that requires us to disclose the information.
If carriers are used to send you goods, your contact information will be disclosed to such carriers.
In the event of complaints and repairs, your contact information may be transferred to our repair suppliers, and we will then also process your service history.
When you have agreed to receive personalized offers and marketing from Rygir AS by SMS, email, internet and social media, Rygir AS will disclose personal information that is processed for this purpose to other companies. We also transfer personal information to social media and advertising platforms to customize marketing to groups of our customers.
Rygir AS can use data processors to process personal data on our behalf. In such cases, we have entered into agreements with the data processors to safeguard your rights and security of your personal data at all stages of the processing.
Personal information can be shared with Rygir AS's service providers. According to the Personal Data Act, such sharing is called disclosure. In this case, Rygir AS's service provider is the data controller, and can process your information based on the consents you have given. In certain cases, regulated by law, TactX can also deliver information to the authorities.
Several processes are carried out internally in Rygir AS and we aim to exchange as little personal data as possible with external parties. The following processes are carried out internally in the company:
- Accounting
- Operation of online store
- Customer service and support
- Marketing processes
Certain employees have access to our administration interface for access to your personal data in connection with the processing of orders and customer service. Access to personal data is limited to a “need-to-know” level for each employee.
Several companies contribute to the processing of customer information according to instructions given by Rygir AS. According to the Personal Data Act, such companies are data processors and process information in accordance with data processing agreements with Rygir AS. These companies include:
- Logistikkgruppen AS for sending packages
- Shipmondo Aps for sending packages
- Aprila Bank for invoice sales
- NETS for payment solutions
- Vipps for payment by mobile phone
- PayPal for card transactions and international transactions
- Google Analytics for analysis of web traffic
- Meta for marketing and advertising
- Google Adwords for marketing and advertising
- Shopify International Limited for order and customer management
European VAT compliance and data collection
To ensure compliance with European Value Added Tax (VAT) rules, we use a third-party service provided by EAS Project for VAT reporting. This service collects and processes certain sales data from our checkout process solely for the purpose of reporting VAT to European tax authorities. The information collected includes:
- Transaction details (e.g. product or service purchased, amount paid)
- Customer information (e.g. billing and delivery address, VAT identification number, if applicable)
The data collected is used solely for the purposes of calculating and reporting VAT owed to European tax authorities and to ensure compliance with relevant VAT laws and regulations
EAS Project employs robust security measures to protect your data during transmission and storage. We have entered into a data processing agreement with EAS Project to ensure that your data is handled securely and in accordance with applicable data protection legislation.
We do not share your personal data with EAS Project for any purpose other than compliance with European VAT. Your data will not be sold, rented or disclosed to third parties for marketing or other purposes.
Security and safety
The online store at tactx.no and other domains used by the online store use SSL certificates to secure communication between the customer and the online store. Rygir AS's online store is provided by Shopify International Limited, which performs the necessary updates and security measures. Passwords related to customer and user profiles are stored in encrypted form so that no one, including technical staff, has access to which passwords are used. The administration interface has several levels of access control. Employees responsible for order administration have access to orders and their processing.
Statistics
All visits to Rygir AS's online store and the company's social media profiles (Facebook, Twitter, Instagram, LinkedIn, etc.) leave electronic traces in the form of cookies, IP address, screen resolution, operating system, browser version and more.
Rygir AS can analyze this information, such as activity on Rygir AS's online store and Rygir AS's social media profiles, as well as information about any purchases at Rygir AS. This information is not used to identify you as a person. Rygir AS uses this information to create statistics that show, for example, which pages are most read, sales and popular products. The purpose of this type of data collection and analysis is to improve the product selection, presentation of this and services in Rygir AS's online store.
Social media functions are operated either by a third party or directly on our website. Your use of such features is subject to the privacy policy of the company that provides them.
Amendments
Rygir AS may change the terms of consent and this privacy statement to meet new legal requirements or due to changes in our own practices for collecting and processing personal data. In case of changes that require consent, you will be asked to consent to new terms when using services in Rygir AS's online store before the changes are implemented.
Your rights
As a logged-in user at tactx.no, you can access your personal information, purchase history and marked favorite products. Other stored information can be sent by contacting Rygir AS's customer service. Rygir AS customer service can also be contacted if you require information changed that you cannot change on your own.
If you disagree with our processes regarding the processing of your personal information, or have questions about the processing, you can send an e-mail to post@tactx.no and mark it with “Personal information”.
Under the GDPR regulations, we are required to inform you of your right to complain to a public data supervisory authority if you believe your personal data has been misused. You can complain to: Datatilsynet, postkasse@datatilsynet.no, telephone 22 39 69 00.